[fa icon="plus-square"] Can we bring a guest?

No, this SurveyMonkey CKO is an employee only event.

[fa icon="plus-square"] What are my flight details?

We ask that you finalize your travel plans no later than November 15th.

Before booking your flights, please be aware that you are responsible for understanding visa requirements for entry into Canada. The need for a visa depends on the country that you are a Citizen of (who issued your passport). You can visit the Government of Canada's website to view your entry requirements.

Arrival Dates:
Sunday, January 25th: Employees based in Australia, JAPAC, & EMEA are approved for travel on this day
Monday, January 26th: Employees based in the USA, Costa Rica & Canada are approved for travel on this day.
*please note, there is a Welcome Party on Monday at 630pm so plan your arrivals accordingly 

Departure Date:
Thursday, January 29th: All Employees to depart! * If you are extending your stay, you are still required to book a non-refundable economy flight home. 

Booking in Navan:

Flights: 

  • Please book your flights to Vancouver International Airport (YVR).
  • All flights to Vancouver are required to be booked through Navan and will follow the company T&E Policy.  
  • Everyone with the exception of employees based in Australia are required to book non-refundable economy tickets for this event. Australian employees are permitted to book premium economy non-refundable tickets due to the distance of their travel. 
  • SurveyMonkey will not cover flight upgrades or checked baggage. If you wish to upgrade or add baggage, please contact the airline directly after booking in Navan and use your own credit card.

Hotels: You do not need to reserve a hotel room in Navan.

  • We have a room block at the JW Marriott Parq Vancouver (39 Smithe St, Vancouver, BC V6B 0R3, Canada)
  • Your check in date at the hotel is based on your approved travel dates. Please connect with Jessica Jorgensen or Nicki Baker ASAP if there are changes to your arrival date.

Check-in Times: After 4pm on respective arrival dates
Check-out Time: All employees check out at 12pm on Thursday, January 29th

  • If you are planning to arrive/depart outside of the approved event dates, you will be responsible to coordinate and pay for your own accommodations. If you wish to extend your stay at the event host hotel, please contact Executive Group Travel at info@executivegrouptravel.com to secure any additional nights. Please note these additional nights will be at your financial responsibility and should not be expensed.

Navan Travel Card:

For travel expenses, such as Ubers & meals,  please request a Navan Travel card at least 4 weeks ahead of the event. Please follow the prompts in the Corporate Credit Card Policy to receive your card. You must submit all receipts in Navan. 

If you have any questions, please reach out to Nicki Baker or Jessica Jorgensen. 

[fa icon="plus-square"] Can I come early or extend my trip?

Yes, you can but please be aware that you will be responsible to coordinate and pay for your own accommodations if staying at another hotel in Vancouver outside of the event dates or your approved arrival dates.

If you wish to extend your stay at the event host hotel, please contact Executive Group Travel at info@executivegrouptravel.com to secure any additional nights. Please note these additional nights will be at your financial responsibility and should not be expensed.

[fa icon="plus-square"] Do I need to book my hotel?

The Hotel has been pre-booked and billed to the company so please do not reserve your own room.

[fa icon="plus-square"] Is airport transportation provided?

SurveyMonkey will cover the cost of all airport transfers in Vancouver, but will not be organizing transfers for attendees.  Please use Uber/Lyft/ or taxis and expense airport transfer costs following the event. The airport is just 20 minutes from the hotel.

Uber/Lyft:

Hotel Address: 39 Smithe St, Vancouver, BC V6B 0R3, Canada

Uber/Lyft can only be ordered to designated areas for each terminal (varies). The average cost is approximately $25-30 depending on time of day. Exit the terminal and follow the ride share signs for uber/lyft/taxi! 

  • International Arrivals:
    Head to the Arrivals level, follow signs for Ground Transportation, and then proceed to the outer curb of the Ride-App Pickup zone.
  • Domestic Arrivals:
    Head to the Arrivals level, follow signs for Ground Transportation, and then meet your driver in the Ride-App Pickup zone between stalls 8 and 14.

If you are checking a bag, you should wait until you are ready to go to make your request (bags in hand). Drivers are not allowed to wait or circle the terminal if you’re delayed. 

We ask that if you are on the same flight at co-workers to please ride share for your trip from the airport to the hotel!

[fa icon="plus-square"] Is there parking at the hotel?

Yes, on-site parking is available at the hotel. For those coming to the event within driving distance, please park at hotel and your parking will be covered by SurveyMonkey. We ask that you self park and do not use the Valet option.

The hotel address is: 39 Smithe St, Vancouver, BC V6B 0R3, Canada

[fa icon="plus-square"] What should I pack?

This is a casual trip. The average high temperature in January in Vancouver is 45 degrees but drops in the evenings, so we recommend bringing a jacket!  We will be walking to/from dinner on Monday and Tuesday evening!

[fa icon="plus-square"] If the itinerary changes, how will I stay updated?

There will be three options.

1.  Download the Trip Plans app that Executive Group Travel sends you, it will be hard to survive this trip without it. It provides everything from hotel confirmation # to breakout room assignments.

2.  The website will also have all updates posted before the event and during the event.  

Nicki & Jessica will also communicate any changes via email/slack in addition to the website/app.